AI Agents for Lost & Found and Taxi Booking (Transport & Logistics)

About the Client

The company partners with leading public transit authorities, bus operators, rail networks, and taxi fleets across the Middle East, Africa, and Southeast Asia. Their clients range from government-backed transport bodies to large urban mobility operators, all trusting their solutions to streamline operations and enhance the passenger experience at scale.

The Challenge

The challenge lay in modernizing passenger-facing operations by replacing manual, time-intensive processes with intelligent, conversation-driven solutions. The goal was to develop AI-powered agents capable of handling lost item recovery and taxi bookings through seamless, natural language interactions — fully integrated with existing transport management systems. A working demo was successfully presented to higher authorities, demonstrating the practical readiness of both agents for full-scale deployment.

The Solution

To address this challenge, Surfnet AI developed a suite of intelligent AI agents tailored for public transport operations. Leveraging Large Language Models and Natural Language Processing, the solution integrates seamlessly with existing transport management platforms to handle passenger interactions at scale. Two purpose-built agents form the core of the solution — a Lost and Found agent that guides passengers through the reporting and recovery process, and a Taxi Booking agent that enables fully conversational, automated bookings in real-time.