Autoglass Warehouse (E commerce)

About the Client

Established in 2000, we are one of Australia's leading automotive glass specialists, offering fast and affordable windscreen repair and replacement for cars, vans, 4WDs, and trucks. With a main warehouse in Coopers Plains, Brisbane, 14 pickup locations nationwide, and Australia-wide delivery, we provide same or next-day service backed by over two decades of industry expertise.

The Challenge

The challenge lay in modernising customer engagement for a high-volume automotive glass service operating across multiple locations nationwide. Managing after-hours enquiries, missed calls, and repetitive customer queries placed significant strain on staff while leaving potential customers without timely assistance. The goal was to develop an intelligent solution that could handle customer interactions around the clock - both on their website and over the phone - without compromising on speed or accuracy, while providing management with clear visibility into performance through a unified, data-driven dashboard.

The Solution

Surfnet AI addressed this challenge by engineering a connected ecosystem of AI-driven agents purpose-built for Autoglass Warehouse's customer service needs. At the heart of the solution is a Website AI Agent that handles live customer enquiries, service information, and booking assistance instantly — reducing the burden on front-line staff. Complementing this is an After-Hours Call Agent, ensuring customers receive accurate, responsive support even outside business hours. Underpinning both agents is a unified analytics dashboard that consolidates interaction data and key performance statistics, empowering management with real-time insights to drive smarter operational decisions.